Can't cancel a Subscription Order using API

5 days ago by Gustavo Andrade

Hello! I have some subscriptions that were originally created through Clickfunnels pages. I'm building a feature in my application to allow users to cancel their subscriptions.

I've successfully integrated the API and can retrieve order details using a GET request with the order ID. However, I'm having trouble canceling these subscriptions. I've followed the documentation and tried both PUT and PATCH requests to update the service_status to canceled, but nothing changes.

I've also tried including the canceled_at, churned_at, and cancel_reason fields in the request, but still no success.

One detail to mention: the order I’m testing this with was created from a preview page (a test order). Could this be why the cancellation doesn’t work? Does this feature only work with real production orders?

Thanks in advance for any help!

5 days ago by Rich SteinmetzAdmin

Hey Gustavo, you can only modify "External Orders" via the API:

https://developers.myclickfunnels.com/docs/orders#external-orders-private-beta%EF%B8%8F

API reference currently shows the properties you can modify for regular orders in the Update endpoint, which is just the notes property.

The correct way to cancel a regular subscription is for your customer to do this in the ClickFunnels Customer Center.

For a seamless experience, you can log them via SSO automatically when they click a link in the app. Which also has the benefit that you don't have to create and maintain any subscription-related logic at all inside your application and delegate it over to us :)

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